Shipping policy
Shipping Policy
Last updated: February 15, 2026
We aim to get your order to you as quickly and reliably as possible.
All orders are shipped from Melbourne, Australia.
Processing Times
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
During launches, restocks, or promotions, processing may take slightly longer.
You will receive a tracking email once your order has been dispatched.
Australia Shipping
Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days (metro areas)
Delivery timeframes are estimates provided by the carrier and are not guaranteed.
International Shipping
We ship worldwide.
Delivery times vary by region: (
-
New Zealand: 4–8 business days
-
Asia Pacific: 5–10 business days
-
USA & Canada: 6–12 business days
-
UK & Europe: 6–14 business days
-
Rest of world: 8–18 business days
International Express
Express international shipping is prioritised and typically arrives significantly faster than standard shipping.
Estimated delivery times:
-
New Zealand: 2–4 business days
-
Asia Pacific: 3–6 business days
-
USA & Canada: 3–7 business days
-
UK & Europe: 4–8 business days
-
Rest of world: 5–10 business days
Please note customs clearance may occasionally extend delivery times.
Customers are responsible for any import duties, taxes, or customs fees charged by their country.
Pre-Orders
Items marked as Pre-Order will ship within the estimated dispatch window shown on the product page.
If your order contains both in-stock and pre-order items, the order may ship together once all items are available.
Tracking
All orders include tracking.
Once dispatched, responsibility transfers to the shipping carrier.
Delays & Lost Parcels
We are not responsible for delays caused by:
-
courier networks
-
customs processing
-
weather events
-
incorrect address entered at checkout
If your parcel appears lost, contact us and we will assist in lodging an investigation.
Incorrect Address
Please double-check your shipping address before placing your order.
If a parcel is returned due to an incorrect or incomplete address, reshipping costs will apply.
Contact
For shipping questions: